GENERAL TERMS & CONDITIONS

Pricing

All prices and pricing policies are subject to change without notice.

Online Order Policy

Our online order system cannot process educational and tax exempt accounts. Student discounts will not be applied retroactively to online orders. If you or your organization is educational and/or tax exempt, please call 212-226-1208 to place your order.

Taxes

Aqua-Resin is required to collect and remit the appropriate sales tax on taxable items shipped to New York. If you would like to be tax exempt, please forward all applicable tax forms to our office via email (arcustomerservice@aquaresin.com) prior to placing the order.

Backorders

Due to the cost of shipping our products, we always fill orders in as few shipments as possible. If your order includes a backordered item, we will hold the order until the backordered item is available. 

If you would prefer to have the in-stock items shipped prior to backordered items, we ask that you place two separate orders. Placing separate orders both communicates to us that you would like separate shipments and covers the shipping costs.

Unless otherwise advised, items not in stock at the time of your order will be backordered for a period of up to 45 days. If the items ordered become available within those 45 days, they will be shipped once available. If the items ordered do not become available within those 45 days, you will be contacted prior to your order being canceled.

Payments

We accept American Express, Discover, VISA, MasterCard and ApplePay.

If you wish to purchase using any non-approved payment methods, such as Purchase Order or check, please place your order by emailing arcustomerservice@aquaresin.com or calling us at 212-226-1208.

Shipping

Aqua-Resin will process orders for in-stock items within 3-4 business days. Your processed order will then be shipped per your chosen Delivery Method.

We are unable to ship to PO Boxes at this time.

Shipping charges will be calculated and added to your order. We ship via UPS. If you require special shipping please email us (arcustomerservice@aquaresin.com) and we will accommodate you as best we can. Thank you for ordering from Aqua-Resin. 

Defective Product

If you believe you have received a defective Aqua-Resin product, please contact us within 60 days of receipt of the product by emailing arcustomerservice@aquaresin.com or calling us at 212-226-1208. In the case that the product is deemed defective upon inspection by Aqua-Resin, we will, at our sole discretion, either ship a replacement for the defective product free of charge, or refund the purchase price.

In no event will Aqua-Resin be liable for any incidental, special, indirect, or consequential damages.